Information

 

TLC Store is a platform for celebrating the hand of the maker – works of our own, makers we admire, and rare pieces we have found. We share belongings for the body and the home, that are not only made, but, we hope also kept with tender love and care. 

 

*Please email us at hello@tlcstore.co should you have any enquiries, questions or concerns, we are always happy to hear from you. 

 

Shipping 

 

Please allow 2-10 working days for your orders to arrive within Australia and New Zealand. If you are purchasing outside Australia and New Zealand or have a special shipping request please email us at hello@tlcstore.co for quotes. 

 

Return / Exchange Policy  

 

Please carefully consider purchases, we are not able to offer refunds however we are happy to exchange if the item does not meet your expectation upon delivery. We accept exchange returns up to 2 weeks after purchase was made. Returned items should be shipped in the condition you found them with original tags and packaging. We reserve the right to refuse exchange requests if return requirements are not met.

Please note the purchaser will be responsible for return shipping expenses including overseas taxes and/or duties. We are not able to refund shipping expenses for returned products.

Care Guide

Clothing 

Washing with hands is the best way to care for your clothing and the environment, adopt a hand wash - hang dry approach where possible and for all delicates or pieces you hold close to your heart. We enjoy using the Sphaera Laundry Bar (sphaera.co.nz/product/laundry-bar).

Alternatively visit a local green dry cleaners and/or select the 'eco' and 'express' settings on your washing machine for garments that are able to be machine washed. 

Shoes

For Kangaroo Leather we recommend applying a neutral leather care balm every few months with a soft, lint free cloth before a light spray of water proofer. This will both nourish and protect the leather. Store in a shoe bag in your wardrobe 

Jewellery 

925 Silver will tarnish with time, we advise storing your jewellery in the bag or box they are packaged in and regular polishing with a polishing cloth or solution (contact local jewellers for suggestions) 

Wooden pieces are easily cared for with a soft damp cloth and some olive/coconut oil from your kitchen cupboard.